Confirming delivery

Once a seller confirms your order, a 45-day delivery window begins. This period ensures funds remain protected in escrow while your physical goods are in transit.

The 45-Day Delivery Window

This window accommodates international shipping and potential logistics delays. During this time, you should monitor your delivery and inspect the items upon arrival.

Signaling Completion

If you have received your items and are satisfied, you should Signal Completion.

• Action: This sends a signal to the blockchain.
• Result: The escrow smart contract releases funds directly to the seller.

Tip

Signaling completion as soon as you receive and verify your items is best practice. It ensures sellers are paid promptly for their service.

Handling Issues

If the items do not arrive within 45 days, are damaged, or do not match the description:

• Wait for the Window to End: The protocol requires the 45-day window to lapse before a refund can be requested.
• Grace Period: You will have a 7-day grace period immediately following the delivery window to request a refund.

Buyer Inactivity & Automated Payouts

The protocol is designed to resolve orders even if a party becomes unresponsive.

1. The 7-Day Grace Period: After the 45-day window, you have one final week (Days 45–52) to either signal completion or request a refund.
2. Seller Payout: If you remain inactive for the full 52 days (45 days + 7 days grace), the seller can claim their payout.
3. Escrow Release: The smart contract verifies the elapsed time and releases the funds to the seller automatically upon their request.

Caution

Always monitor your orders during the delivery window. If you remain inactive past Day 52, funds will be released to the seller and cannot be reversed by the protocol.