Requesting a refund

If your physical delivery fails to arrive, is damaged during transit, or significantly deviates from the product description, you can request a refund through the Algoosh protocol.

How to Request a Refund

You can initiate a refund request directly through your Algoosh-compatible interface. This sends a signal to the escrow smart contract and notifies the seller.

Possible Outcomes

• Seller Approves: If the seller agrees, they approve the refund signal. The escrow smart contract immediately releases the funds back to your wallet.
• Seller Disagrees: If the seller rejects the request, the order may move toward a dispute state.

Tip

We strongly recommend communicating with the seller before requesting a refund. Many issues, such as lost shipments or minor defects, can be resolved through reshipment without needing to trigger the escrow refund.

The Refund Window (Days 45–52)

The protocol operates on strict time-bound rules to ensure finality for both parties.

• Wait for the Delivery Window: You cannot request a refund during the first 45 days. This period is strictly reserved for the real-world shipping and delivery process.
• The 7-Day Grace Period: Once the 45-day window closes, you have exactly 7 days to signal the protocol if a refund is required.
• Risk of Delay: If the 7-day grace period passes (Day 52+) without a refund request or a completion signal, the seller can claim the payout via the inactivity rule.

Action Required

Monitor your delivery closely. If a problem arises, you must act within the 7-day grace period to protect your funds. Once funds are released to the seller after Day 52, the protocol cannot recover them.

Escalation Path

If a refund request is rejected and direct communication fails, you may escalate the matter to Arbitration. A neutral third party will review evidence of the transaction and delivery attempts to decide the final escrow outcome.

See the Disputes & Arbitration section for details.