Disputes & arbitration
Algoosh is designed to minimize friction through clear timelines and signals. However, if an agreement cannot be reached regarding a refund or delivery outcome, the protocol provides a structured path for resolution.
The Dispute State
Section titled “The Dispute State”A dispute is a protocol signal that the standard order lifecycle has stalled. It typically occurs when:
- A buyer requests a refund during the grace period.
- The seller declines the refund request.
- Direct Resolution: Most delivery issues are resolved through direct communication—such as providing updated tracking info or arranging a reshipment.
- Funds Security: During a dispute, funds remain securely held in the escrow smart contract. Algoosh never “holds” or “controls” these funds; they are secured by code until a resolution signal is sent.
Escalation to Arbitration
Section titled “Escalation to Arbitration”If direct communication fails, either party can escalate the dispute to Arbitration.
How Arbitration Works
Section titled “How Arbitration Works”- Evidence Review: Algoosh reviews documentation provided by both parties, including shipping receipts, carrier tracking logs, and photos of the goods.
- Focus on Physical Delivery: The arbitrator’s role is to verify whether the physical goods were successfully delivered as described.
- Limited Decision Power: The arbitrator’s role is strictly limited to signaling the smart contract to release the escrowed funds to the correct party.
Summary of the Resolution Path
Section titled “Summary of the Resolution Path”- Direct Communication: Attempt to resolve the issue with the seller.
- Refund Request: Trigger a formal refund via the protocol (Days 45–52).
- Dispute: Occurs if the seller rejects the refund.
- Arbitration: Optional last-resort escalation for a final decision.